FAQ
Q: I WANT TO LEARN MORE ABOUT HOW THE ROOST FACTORY SUPPORTS AMATEUR RACERS AND MOTO FAMILIES?
Please visit our corporate website at http://www.hoosier-offroad.com/
Q: IS RIDER SPONSORSHIP AVAILABLE?
Yes!, please visit our sponsorme page at http://www.hoosier-offroad.com/sponsorship-application/
Q: HOW DO I ORDER PRODUCTS?
All Orders are processed through:
- Website: CANADA : https://shop.hoosier-offroad.com/ USA: https://shopusa.hoosier-offroad.com/
- Telephone: 289.677.4657
- Email: ridersupport@hoosier-offroad.com
Q: HOW DO I TRACK MY ORDERS?
Order Confirmation and Tracking will be provided direct to you using the information you provided during the order process. Other order inquires should be directed to our Rider Support team at 289.677.4657 or ridersupport@hoosier-offroad.com
BRAND PARTNER SPECIFIC FAQs:
HOOSIER RACING TIRE
Q: HOW DO I KEEP UP WITH NEW PRODUCT LAUNCHES?
Refer to Hoosier Bulletins page for up-to-date product bulletins
BOXO USA
Q: WHAT’S THE WARRANTY?
Limited Lifetime Warranty for BOXO branded Hand Tools and Tool Storage Products. See our Warranty Statement posted on this website or contact customer service at: customer-service@boxousa.com
Q: I HAVE A BROKEN TOOL, HOW DO I GET IT REPLACED?
Contact our Warranty Department at warranty@boxousa.com, or or Customer Service Department at sales@boxousa.com, or call BOXOusa. BOXOusa will need the item number, a picture of the defective item and a copy of the proof of purchase. BOXOusa representatives will step you through the repacement or repair process. BOXOusa reserves the right to reject warranty replacement if the tool has been abused or used outside of it's normal intended use. See our Warranty Policy.
REDLINE OIL
Q: HOW DO I KNOW WHICH PRODUCT VARIATION TO USE?
Reference your owner's manual and make a direct cross-reference from there. Most engines a use 5W30 motor oil for general use. Our most popular automatic transmission fluid is D4 ATF where a Dexron III, Mercon, or Mercon V is called for, as well. Referring to gear oils, your manual transmission will likely call for an ATF, GL-4 type or GL-5 type products. Red Line's popular MT-90 is a GL-4 type product.
Q: HOW OFTEN SHOULD I CHANGE MY RED LINE OIL?
It depends on how you drive. If you do a lot of city driving or low speed/low frequency driving, we recommend oil changes at 7500 miles. Vehicles that see more highway driving can go a maximum of 15,000 to 18,000 miles with an oil filter change in between. Modern filter technology and the latest, clean-burning fuels have reduced the solids that contaminate oil, so frequent filter changes aren't usually necessary.
Q: CAN I BREAK-IN MY ENGINE ON RED LINE MOTOR OIL?
For performance engines, we recommend using conventional 10w30 motor oil to ensure proper piston ring seating. We recommend using this oil in combination with our Engine Oil Break In Additive, which features the antiwear chemicals necessary to protect valve train components like camshafts, rollers and tappets. Though most conventional oils are missing the important antiwear components that you find in Red Line's synthetic motor oils, the conventional oil is not as slick as Red Line and will allow the piston rings to seat more quickly. If you allow 1500 to 2000 miles in a street engine or 20 to 30 minutes on the dyno at low rpm, the rings will have had sufficient time to seat and the high initial break-in wear will have occurred. For new road cars, always follow the manufacturer recommendations and initial oil change recommendations for break-in.
Q: DO YOU RECOMMEND SPECIAL OIL FOR DRIVELINE BREAK-IN?
A differential or transaxle will break-in with a synthetic product without issue. Some aftermarket ring and pinion suppliers recommend adding additional friction modifier to reduce temperatures and friction during the critical break-in period. For this, you can use Red Line's Limited Slip Friction Modifier. Drain this mix after break-in and re-fill.
Q: CAN I USE RED LINE HIGH-PERFORMANCE MOTOR AND/OR RACING OILS IN MY ROTARY ENGINE?
Our High-Performance Motor and Racing Oils have been used successfully in rotary engines in both racing and street applications from the beginning. Our oils don’t cause deposits in the engine which can cause poor performance, carbon locking of rotors or sticking apex seals.
Q: IS WATERWETTER COMPATIBLE WITH ANTIFREEZE?
WaterWetter is compatible with all antifreezes including the new extended-life types that are "factory-fill" in your new road car. Simply pour in one bottle for most road cars or light trucks.
Q: IS A SPECIAL OIL FILTER REQUIRED TO USE RED LINE OILS?
No, we simply recommend using a quality filter, whether it's for your engine or transmission.
Q: SHOULD I FLUSH MY ENGINE OR DRIVELINE BEFORE USING RED LINE'S SYNTHETIC LUBRICANTS?
A flush isn't necessary or advised, as Red Line's products are compatible and will mix with other synthetics and petroleum products.
Q: WILL USING RED LINE PRODUCTS VOID MY VEHICLE'S FACTORY WARRANTY?
Using the appropriate Red Line product shouldn't invalidate your vehicle's warranty and question the mechanic or service manager that says so.
RABACONDA
Q: HOW CAN I CHANGE A TYRE IN UNDER 3 MINUTES?
Take a look at our videos and then practice, practice, practice! 30-60 minutes of practice is usually enough. Check out the video below.
https://www.youtube.com/watch?v=4-nPR8LXG_I&feature=youtu.be
Q: CAN I USE IT ON 16'' AND 17'' RIMS?
Yes, the Rabaconda 3-Minute Mousse Changer works on 16-21'' rims.
Q: CAN THE RABACONDA MOUSSE CHANGER BE USED ON STREET BIKE WHEELS?
The 3-Minute Mousse Changer works on all motorcycle wheels with conventional spokes and diameter between 16 and 21 inches. For the bead breaker mechanism to function properly, the maximum tire width should not exceed 160. When using with alloy wheels, the tire changer's wheel support should be covered to protect the wheel from scratches.
Q: DOES THE RABACONDA 3-MINUTE MOUSSE CHANGER WORK ON REGULAR TUBE TYRES?
Yes it does! To avoid pinching the tube we recommend keeping 0.3 bar / 4 psi pressure in the tube, then use the same technique as with mousse tires. The tube valve should be pushed inside the tire before completely pushing tire off rim.
ZAC SPEED
Q: CAN I REGISTER MY ZAC SPEED BACKPACK FOR WARRANTY PURPOSES?
Yes, you can. Register your backpack here https://www.zacspeed.com/register-your-backpack/
X-GRIP
Q: HOW DO I KNOW WHICH MOUSSE FITS MY TIRE?
Refer to mousse chart on the X-Grip product page for mousse fitting on Hoosier tires
